Change payment method

Payment options for auto-renewing subscriptions include credit card, PayPal or bank transfer (ACH, BACS or SEPA). You can’t edit or delete an existing payment method. Instead, depending on the payment method, you can add a new method and select it as the default payment method or cancel the subscription and repurchase with the new method.

1. Sign in to your account.
2. In Billing and Orders > Subscriptions and Contracts, select a product to open the subscription details.
3. In the Payment section, click Edit.
   Note: If you see a Manage button, see the next procedure: Change payment method by order number.
4. Enter the new payment information and click Save.

1. Sign in to your account.
2. In Billing and Orders > Subscriptions and Contracts, select a product to open the subscription details.
3. Click Manage to open the Look Up Your Order screen.
4. Enter your order number and password. For more information about locating your order number, see Change renewal by order number.
5. Click Manage Auto-Renewal Plan.
6. In the Account Information section, click Edit below your billing address.
7. Click Add New Payment Method and enter your card or account information.
8. Click Submit.
9. To make the new card the default payment method, click Save For Subscription.

If you get an error while processing a payment in Autodesk Account, verify the following:

• Card number and expiry date: For security reasons, you can’t view or edit existing card information. If you entered the wrong card information or your card has expired, select Add Card to enter the card information again as a new payment method. Verify that the card number and expiration date are correct.
• Name and billing address: Verify that the name and billing address match the address on record with your payment provider.
• Purchase limits: Some banks place a limit on how much you can spend on an individual purchase or in a single day. Even if you have funds available, your bank may not authorise the charge. If so, call your bank. Call your bank and ask them to authorise the charge or get information about their online purchase policies.