Key features of Info360 Insight 2023

Experience designed workflows that let you quickly identify incidents in your system, check multiple resolution scenarios and apply recommended actions to quickly resolve system failures.

Info360 Insight dashboard with map and detail of incidents

Incident management workflows

Quickly identify affected customers with a timeline view of all activities associated with resolving the incident

Simulation and impact assessment

Assess impacts of and responses to outage scenarios to make better-informed decisions

Advanced analytics and KPIs

Minimise water loss, non-revenue water and energy usage with purpose-built KPIs

Customisable workspaces

Visualise live and historical performance data with advanced graphical and tabular reporting tools

24-7 event monitoring and alerts

Get real-time awareness of system anomalies on raw readings and statistically derived data

SCADA and IoT integration

Connect any SCADA and IoT data to modelling, simulation and analytics tools

Contextualise new insights

Use unified incident dashboards for easy handoff between operators and get an at-a-glance view for all stakeholders

Timeline activity tracking

Track activities for customer complaints, sensor alarms and investigations in an organised timeline view

Integration with hydraulic models

Easily update and calibrate models with a real-time integration with SCADA and IoT systems

Easy onboarding

Use a fully managed SaaS platform on AWS purpose-built to support water utilities in exceeding expectations

Simplified integration

Tie together analytics and modelling fed by direct data connections with integrated workflows

Infinite scalability

Be ready for growth with a scalable and elastic system built on AWS with cloud-native architecture

New and enhanced features of Info360 Insight

What’s new in Info360 Insight 2023

ENHANCED

Enhanced data configuration tools

Data upload has been enhanced to allow for streamlined drag and drop of static and flat file datasets, such as .csv files, with data scrubbing functionality to clean data and ensure that it is analytic- and business intelligence-ready. (video 1.46 min.)


ENHANCED

Enhanced visualisations within workspaces

Expanded visualisation tools enable users to view more comparative analytics within a single dashlet for scenarios such as zonal volume, lift station volume, pump run time and pressure release valve (PRV) comparisons.


NEW

Pump performance analytics and visualisation

Save time and streamline pump performance analysis with enhancements to pump performance analytics and visualisation, including variable speed pumps with multiple manufacturers’ curves, before and after pump maintenance analysis, and a full view of multiple pump curves and clusters.


NEW

User-built customised analytics

You can now create and build customised analytics to incorporate utility- and organisational-specific analytics enabling additional analysis beyond the extensive library of pre-built tools and analytics. (video: 42 sec.)


NEW

Mapping engine enhancements

The powerful mapping engine now includes sewer networks, allowing users to view and interact with their sewer network assets for sewer network analysis. You can now also upload and view GIS datasets. Other enhancements include data visualisation from within the map view and customised map styling options.


NEW

Workspace date range setting

You can now change your date range for your entire workspace by enabling the workspace date range for each respective workspace, in turn syncing all visuals to a user-selected time range.


NEW

Pump runtime chart

Add a pump runtime chart with purpose-built calculations to your workspace to quickly view the amount of time a single pump or multiple pumps have been running within a given time range.


NEW

Create an incident from a map pin

Drop and place a location pin to your map to create an incident directly from your map, adding to the multiple ways an incident can be generated within the incident management toolset.


More features of Info360 Insight

Report on customer impact

Directly identify the specific number of customers affected for a given network incident through built-in simulation tools employing your own water model. This enables the team to understand the impacts of the disrupted or offline asset and determine the best resolution scenario based on relative impact to your customer base. (video: 1.02 min.)


Link to work management tools

Generate activities to manage complaints, events and operator notes; trace affected customers; and track timelines to resolution within your incident management workflow while linking back to your existing work management tools. (video: 58 sec.)


Integrated map views

With integrated map views, you get contextual awareness by interacting directly with alerts geospatially located on your map. You can use an informative properties panel of associated asset data and run location searches with comprehensive assets, sensors and live alerts while linking from sensor data to plot data directly within your map view. (video: 32 sec.)


Optimise an action plan

Get activity tracking for customer complaints, sensor alarms and investigations in an organised incident timeline view. Optimise an action plan by modifying outage scenarios and comparing multiple simulations. Stay informed from your incident timeline and map views, built-in dashboards and user-built workspaces.  (video: 15 sec.)


Simulation and impact assessment

Use simulation generation to assess impact as well as what-if scenarios for outage management, tracing tools to quickly identify affected customers and a timeline view of all activities associated with resolving the incident to provide a common operating picture.


Incident management workflows

Quickly identify affected customers with a timeline view of all activities associated with resolving the incident to manage customer complaints, associated events and operator notes. Trace affected customers and track timelines to minimise impact and effectively communicate with customers during an incident event.


Advanced analytics and KPIs

Use purpose-built KPIs for all stakeholders within a water organisation to minimise water loss, non-revenue water usage and energy usage. Improve situational awareness, optimise responses and minimise customer impact with water-specific data processing and business intelligence tools.


Customisable workspaces

Visualise live and historical performance data with advanced graphical and tabular reporting tools configurable to the needs of the user to inform operational and network performance decision making. Designed to be utilised daily, workspaces include mapping, geospatially located sensors, alert summaries and rich data visualisation.


24-7 event monitoring and alerts

Get real-time awareness of system anomalies on raw readings and statistically derived data. Within a single workflow, you can use the incident management toolset to apply sophisticated and easy-to-use analytics to quickly respond and scenario plan to mitigate impacts associated with the detected event.


SCADA and IoT integration

Connect any SCADA and IoT data to modelling, simulation and analytics tools. Design workflows fed by direct data connections and monitoring with automated ingest and scrubbing.


Integration with hydraulic models

Easily update and calibrate hydraulic models with a real-time integration with SCADA and IoT systems. Have a foundation for integrated workflows that tie together analytics and modelling, connecting planning, operations, field crews, management and executive teams across your organisation.


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